Bookings

If Your vehicle is drivable and not engine related You are able to drive Your vehicle to the repairing garage.

If Your vehicle is undrivable, please contact Your recovery agent to organise the recovery of Your vehicle 48 hours prior to Your diagnostic booking date.

If You feel unsafe in the vehicle or the problem seems to get worse, please stop driving Your vehicle with immediate effect.

Once the vehicle has been diagnosed, do not drive away with the vehicle until the claim has been fully assessed and closed as continuing to drive Your vehicle with a known fault can invalidate Your claim.

IMPORTANT CUSTOMER INFORMATION

To start the process of arranging a repair under the Terms of Your maintenance plan, please follow the below steps. Ask the repairing garage to provide the following information to ensure a seamless journey from start to finish.

The cost of investigation work can only be authorised by You, and You will remain responsible for meeting that cost if the repair is not covered by Your Terms. Our aim is to deal with Your claim as efficiently as possible. Claims raised that have not been progressed by You after 30 days will be automatically closed.

Failure to do this could affect the time in which it takes to assess Your claim

ONE TO SEVEN - Evidence we require when submitting Your claim in the first instance

You, the Customer needs to approve the initial diagnostics into the fault. Once the following 7x requirements have been gathered by the repairing garage, they must submit the below to Us for assessment.

1. Description of the failed component(s).
2. Description of the Cause of Failure for the failed component(s).
3. Technicians write up of investigation and diagnostic findings.
4. Photos and/or videos of the failed component(s) if possible, demonstrating the failure.
5. Fault Code print out. (if applicable)
6. Quotation of repairs including parts and labour breakdown.
7. Full service history from ownership.

Please note that we may require the chosen repairing garage to provide further information or carry out further checks to validate the information which is being provided.

Our technical team will carry out a check on all the parts and labour charges which are being submitted to Us to validate these are correct. All checks for labour times are carried out in line with Autodata, Parts prices are checked in-line with Partslink 24 as per Your Terms and Conditions.

Step One

Book Your vehicle into Your chosen repairing garage.

*If RAMP have already booked you in please continue to Step Two

 

Step Two

Upon arrival of Your booking date, please relay our contact details as follows:

1Link Account information: Allstar Business Solutions (RAMP)

Or

Email Address: techclaims@ramplimited.co.uk

 

Step Three

After we have received the One To Seven Our Technical Team will assess if the fault is covered under Your current Terms and will provide an outcome within 4 working days.

DO NOT PROCEED WITH COMPLETING ANY REPAIRS WITHOUT OBTAINING AUTHORITY FROM THE ADMINISTRATOR FIRST

If You require any more information, please don’t hesitate to email Us at: requests@ramplimited.co.uk with Your vehicle registration within the subject line.